Returns & Exchanges

At Blackstone Labs, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a hassle-free 30-day return and exchange window for all unworn items in their original packaging.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and a copy of the packing slip is included inside.

3

Affix Shipping Label

Download and print the prepaid shipping label provided via email, then attach it firmly to the outside of your return parcel.

4

Drop Off and Track

Drop your package off at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing